Operations

Pulso Operations Manager (Full Time, Remote)

Remote
Work Type: Full Time

Role: Operations Manager (Full Time, Remote) 

Organization: Pulso 

Reports to: Krysta Villeda, Chief of Staff

Location: Full-time, 100% remote position (from home or co-working space) with occasional travel once every 2-3 months 

COVID-19: We take Covid-19 safety very seriously. Employees must follow our Covid safety protocols and be fully vaccinated and boostered. Accommodations are provided to the extent required by law.

About Pulso 

Pulso is a Latino-led social enterprise dedicated to raising up and keeping the pulse on nuestra gente. We build deep digital relationships with Latinx folks through their phones in order to transform civic engagement and build political power. 

Pulso attracts and engages Latinos through our innovative Latino history and news service, via Facebook Messenger, Instagram, TikTok, YouTube, Twitter and The Pulso Podcast. With this daily relationship and by telling the stories that have shaped our community, Pulso connects U.S.-based Latinos/as/x with our history and encourages subscribers to take action on critical issues, register to vote, and to cast their votes on Election Day. 

To see the digitally-based service we’re building, search for “Project Pulso” in the Facebook Messenger app. You can also learn more about our work at https://projectpulso.org/. 

Pulso is a project of Accelerate Change (AC), a nonprofit media lab dedicated to catalyzing new scalable and sustainable digital media models for citizen engagement. See “The Secret of Scale” for more on AC’s model for scalable citizen organizing read and see “The Promise of Lean Experimentation” or AC’s approach to experimentation using Lean Startup methodologies and other business strategies, both from the Stanford Social Innovation Review. 

Summary

Pulso is in its fourth year and in the process of becoming an independent 501(c)(3) organization. Our goals as a social venture include scaling our impact and being financially self-sustaining. The Operations Manager role is crucial for an organization at this stage of growth. 


Responsibilities 

Here’s what you can expect to do in this role:

 

  • Hiring: Create job descriptions, advertise job opportunities, manage hiring process (application screening, coordination and communication with candidates), update talent management system, and support AC Central Team with information requests.

  • Onboarding & Offboarding: Coordinate Pulso’s onboarding and offboarding processes.

  • Gatherings: Plan and manage logistics for in-person team gatherings (this may vary with COVID-19) and virtual events such as team-building activities and holiday gatherings.

  • Contractors: Prepare hiring documents, manage contractor onboarding, and coordinate payment with AC Central Team. 

  • Organizational Culture:

    • Support Pulso’s Anti-Racism & DEI goals by researching and suggesting initiatives and training opportunities.

    • Coordinate celebrations of birthdays, work anniversaries and team milestones. 

  • Employee Engagement: Conduct annual and ad-hoc employee engagement surveys, analyze and synthesize employee feedback, and make recommendations to senior leadership. 

  • Professional Development: Support staff professional development, including coordinating team-wide training and payment for individual professional development.

  • Administrative Support: Approving timesheets, managing the info@ email address, updating vacation calendar, managing shared password folder, coordinating loaner laptop use, and scheduling events as needed.


We’ll also look for the Operations Manager to: 

  • Serve as the liaison between Pulso and AC’s Operations Team, maintaining open communication, ensuring compliance with policies, and actively collaborating in monthly check-in calls and Slack channels.

  • Lead large scale organizational transformational projects in finance and operations as the organization grows, serving as a thought partner to senior leadership for operational strategy.

  • Support with ad-hoc staff and organizational needs related to operations.

  • Embody and communicate the organization's progressive values and commitment to elevating the US Latino community.

  • Keep up to date with current events and relevant social issues. 

  • Seek out opportunities to deepen skills, participating in individual professional development and team-wide training.

  • Participate in internal team building activities, social media, and special date activations.

  • Join remote meetings with supervisor, coworkers and the Pulso team as a whole.

  • Manage time efficiently in order to balance work and life in a way that does not interfere with the ability to complete tasks and participate in necessary meetings.

Experience & Qualifications

  • At least four years of experience in operations or other relevant fields including development, operations, project management, or program management.

  • Experience working in environments with a lot of change - ideal candidates are comfortable with pivoting and adapting in their role.

  • Experience with process improvement and/or streamlining operations-related tasks is preferred, but not required.

  • Ideal candidates are highly organized, detail-oriented, can effectively multitask, and have strong interpersonal skills.

  • Ability to work independently and with a team.

  • Understands the interests of and issues facing the US-based Latinx community.

Benefits 

  • $58,000 - $68,000 salary range, with exact salary depending on experience and new staff rarely starting at the top of the range.

  • Flexibility for work and life: Unlike a lot of places, we actually believe that people should only work 40 hours each week, except for occasional sprints that require more time. We also trust everyone to make a schedule that works for them, as long as they’re able to join all the necessary meetings and complete all assignments and tasks. Respect for the freedom to work more one day and less the next, with an understanding of the need to work during off hours and on weekends to make up for time spent on balancing job responsibilities and personal life during the week, including parenting and taking care of mental and physical health.

  • Health care after 3 months, with individual premiums fully covered and cost-share for dependents. Vision and dental plans are available at-cost to the individual. 

  • 15 paid vacation days, 6 paid holidays, 3 paid floating holidays each year and 7.5 paid sick days each year

  • Professional development funds, with renewal of funds each fiscal year.

  • Cell phone and internet reimbursement (or co-working reimbursement): We acknowledge that working from home requires using your own internet and phone for work purposes so we offer a set reimbursement amount for cell phone and internet usage. If working home isn’t for you, we also have the option for folks to rent a co-working space and get reimbursed for their monthly costs. 

  • 401(k) plan after one year, with 100% employer match on the first 3% and 50% employer match on the next 2%. 

Pulso is incubated by Accelerate Change; Accelerate Change is an equal opportunity employer. We believe that people of color, people from working class backgrounds, women, and LGBTQIA+ people must be centered in the work we do. Hence, we strongly encourage applications from people with these identities, or who are members of other marginalized communities.

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Role Logistics

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Your Experience

How would you summarize your commitment to advancing progressive causes and social justice, specifically as it relates to the Latinx community? 

What makes this role a good fit for you?

Pulso is a startup, so flexibility and comfort with change are central to our team's success.